Please give our attentive player support team a shout by email or via live chat. If you find any incorrect details on your account, we will see to it immediately with a spring in our step and a song in our heart. You can edit your address and phone number when you log in but other details need to be updated by player support.

Under certain circumstances, we may require proof of ID and/or home address in order for us to comply with the statutory requirements and of course, to keep a tight lock down on player security. This will vary from case to case and you will be notified by our friendly player support team.

Of course you can. You can’t knock it until you’ve tried it and we’re only too happy to help. All the casino games that you can find on Joka Casino can be played without real money. Get familiar. Get good. Find your favourite. We are all for exploration and adventure.

Our player support team will contact you as soon as the account has been verified. You are more than welcome to contact them directly by Email, should you have any questions, queries or concerns.

Managing your communication preferences is easy! Just follow these simple steps: 

1. Navigate to 'Account' 
2. Scroll to 'General Information’ 
3. Under 'Send me news and promotional info', tick the boxes if you’d like to be the first in the know about our latest games and promos and leave them unticked if you’d like to opt out. 

You’re all set to stay informed in the way that works best for you! 

We prefer Chrome as it’s hassle free and smooth.

You can do this by contacting our efficient customer support team and choosing your preferred deposit limits. Our team will then implement those limits for you.

If you think that you are already a Joka Casino subscriber, get in touch with our customer support team by clicking on ‘Contact us’ BEFORE creating another account. If two accounts show up on our system, our security protocol kicks in and the accounts get closed. To avoid this, make sure you speak to us first.

Deposited funds are kept in a separate bank account at all times, completely isolated from those of the company and of other customers. In a word... Absolutely!

The second you log into gaming land, all communication between your web browser and Joka Casino is protected using state of the art industry-standard encryption technology. This ensures that all your personal data and activity on our site is kept private always.

Every spin you make is stored in a rock-solid database. Give our player support team a shout if you feel there’s been an error during your game play. The more information you can provide, the easier it will be to solve. Give us a chance to fix the issue and stop the system for a while. We will notify you the moment we are back in action.

No stress, gangsta – we got you. Contact our player support by email  or via our live chat  for instant assistance. We’re always happy to help.

Some information cannot be updated directly in your profile, such as your mobile number, name, and email address. To change any locked details, please reach out to our Customer Support team and they’ll assist you.

Welcome free spin winnings are converted to cash! How’s that for Joka love??? Winnings gained from regular free spins will be credited to the account as bonus money (hell yeah!). Wager them through to use as you like.

Games (like humans) are unique snowflakes and count differently towards the wagering requirement in different ways. Each promotion will have a set of terms and conditions attached to them.
Here are some guidelines:
o    Video Slot games count 100% to wagering requirements.
o    Classic Slots games count 75%.
o    Table Poker, all Roulettes, and Baccarat count 8% to wagering requirements.
o    Video Poker and all Blackjacks count 2% to wagering requirements.
You can also check out the promo terms  page for more info.
 

Deposit: $10
Withdrawal: $20 (Bank Transfer Withdrawal: $100) 
 

Good question. There are no fees charged for making a deposit.

This should happen almost immediately, but if not, please contact us.

The Joka wants your stay at Joka Casino to be easy-breezy-lemon-squeezy. So, you can register an account here with the following currencies: EUR, CAD, AUD, and NZD.

As a regulated gaming provider, Joka Casino is required to verify its customers information. In order to do so, we require the following documents from you:

•             A government-issued identification document (passport, identity card, drivers licence).

•             Proof of address (a recent utility bill not older than three months).

•             Copies of your registered credit cards if applicable. Only the first 6 and last 4 digits need to be visible - please block out anything else in between as well as block the CVC/ CVV digits on the back of your card for security reasons.

You may upload these documents yourself – just log in, click on ‘My Account’, go to the ‘KYC’ dropdown, and click on ‘Upload File’ for each of the documents required. Alternatively, these documents can be scanned and emailed here, after which our player support agents will verify them and get back to you.

NOTE: Your information will remain strictly confidential and only employees with high security clearance will have access to this information. Should you have any questions, please don’t hesitate to contact us. Please send the documents here and our player support will verify your account.

Firstly, don’t stress! Your money and winnings are more than safe and sound. All games are logged separately and, if an error should occur, all the info gets instantly stored and ready to access the moment you get back online. If there’s an error during the game, restart the game you were playing and you will be able to continue from where you left off. If a round/spin has started and the connection is lost, the round will automatically be completed.

The Joka is all about efficiency, so we try to get this done immediately. Most of the time it takes roughly between one and 48hrs if all the documents have been received. But please bear with us if we are experiencing high request volumes.

Simply contact support to have your email address  or mobile number changed.

Completely and totally. All documents received from you are kept in a secure environment and are only accessible to senior security personnel (and small wizards).

At Joka Casino, you have the option to deactivate your account for a specified period of time. Do this by simply contacting our customer support team and requesting time off from the casino activities for up to six months (or even indefinitely).

Ouch. We are going to miss you like cheese misses macaroni, but we wish you well on your adventures! Joka Casino cannot delete your account due to security and statistical reasons. If you would like us to close your account permanently, please send an email, Click here. For our own stats, please would you take the time to let us know why you are jet-setting off and need to close your account? By doing this, we automatically know where you stand and can make sure to never reopen the account without your express consent. This will however mean you are not entitled to open a new account either.

If you’d like to opt out of receiving text or email notifications, simply untick these preference boxes under your account settings. Login > My Profile > General Information > "Send me news and promotional info"

No worries. It happens all the time. Click on the ‘Forgot password’ link on our main page. We’ll then send a link your way, where you can enter a new password to your Joka Casino account. The other option is to contact player support by emailing [email protected] or via our Livechat. These guys are always ready to help you with whatever you need.

Unfortunately, that’s a no from us. For security reasons and customer protection, our license allows us to only accept one account per user.

Simply click on the free spins icon (you’ll see it) and open one of the specified slot games.

Follow us. We’ll take you there: Log in >> My Profile >> Bonuses >> Active Bonuses
Pop us a mail at [email protected] if you get stuck.
 

The Joka is as smooth as a good cognac, and he wants all money transfers at his casino to be the same. That’s why we make a point of using the very best payment providers found in your country to date. If you feel we’ve missed a hot-shot provider, please contact our support and we will try to move heaven and earth to add this one to our list (partly because we are cool; partly because we like you).

Unfortunately, not. All deposits need to be transferred into an account that’s in your own name. Again, this is to serve our top priority of (1) player protection and (2) security protocol.

Delays that eat into your playing time tick the Joka off (and you do not want to see him angry). If a deposit is taking longer than usual, and it has not been credited to your account, please send us a screenshot of the deviant deposit and we’ll hunt it down for you. The more information we catch, the easier it will be to address in the future, so don’t be shy – sound the alarm. Bang the drum. Blow the horn. (You get the picture).

Simply enter it into the search box at the top of the casino bar. Alternatively, our games are divided into five categories: Popular, Table Games, Classic and Video Slots, Video Poker, and Other. Games are also neatly arranged by provider, but you can also ask an agent if you’re stuck.